- Business Perception management
- Customer Orientation
- Long-term Planning
- Organizational Flexibility
- Delegation of Authority and Personal Accountability
- Measurement - Assessment of Activities and Results
- Continuously Enhanced Efficiency
- Synergism and Mutual Respect
- Total Quality Management (TQM)
- Management by Objectives and Rewarding (MBOR)
- The matrix structure
- Reward systems
- Employee and customer satisfaction surveys
- Organizational diagnosis
- Quality by Objectives™ (QBO™)
- Quality Economics and Productivity
- Total Excellence Coaching
- Product / Project Management
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